Q1.How can I get a Quotation?
1) 3D with stp.(preferred) igs, stl.prt. format
2) 2D drawing for tolerance/material/surface finish/test requirement/regulations
3) Quantity (by order, month and a Year)
We can help you to complete above for ODM project
Q2.How do you ensure product quality?
As you can see above, we apply assessment, planning, monitor at every single process. Some bullet points:
1)Apply APQP Product development process
2)Lay emphasis on prevention and planning
3)Once a year ISO9001, IATF 16949 audit and refreshing
4)Design for quality (poke-yoke as much as possible)
Q3. How do you ensure on time delivery?
1) Detailed planning, details to per hour/person/machine number/stakeholder…
2) Main material driving management system
3) Daily progress meeting, a recovery plan will be reviewed by management team once any key chain is delay.
4) If delay happen on delivery, FCE will provide customer 1% discount for one week delay, up limit to 10%
Q4. What is your defective part handling process
FCE have good traceability record for people/machine/parameter/material batch/inspection, that will help quick quarantine defect parts, find out root cause and apply prevention method
1)Quarantine defect batch raw/semi/finish materials
2)Analysis root cause
3)Add prevention and inspection method
4)Produce new part and replace defect part on customer site